How Gravie’s Approach to Account Management Makes a Difference

At Gravie, one of the things we are most proud of is the way we walk hand-in-hand with our clients – not only during enrollment season, but also year-round to take the burden of plan administration off their plate.

That’s why we sat down with Annie Brown, a strategic account manager who joined Gravie’s team just a few months ago, to learn more about her experience.

Q: Can you share a little bit about your background and how you learned about Gravie?

A: Before joining Gravie, I managed accounts at a small insurance agency in Illinois, and most recently, worked in account management at a leading, full-service global insurance brokerage. A recruiter reached out to me on LinkedIn on behalf of Gravie, and while I usually ignore those types of messages, I was intrigued by what the recruiter had to say about Gravie. Having worked in health insurance for a while now, it was quickly clear to me that Gravie’s products were very different from the status quo, and that they had the potential to fix many of the problems I’ve seen over my years in the industry.

Q: What do you enjoy about account management?

A: HR directors, perhaps more so than any other executives, wear a lot of hats. Health insurance, and guiding employees through open enrollment, is just one of those hats. It can be stressful, and I enjoy getting to come alongside them and help take that burden off of them.

Q: What are the biggest differences you’ve noticed in Gravie’s approach to account management?

A: With many brokerages, there are multiple people handling the different roles that come with account management. At Gravie, this is all simplified so that HR directors have one dedicated account manager who handles the whole relationship and is well-versed on the client’s needs. This structure is matched with each account manager having the capacity to actually dedicate plenty of time to their clients. Bottom line: we each get to really own our relationships with clients. This includes communicating with clients regularly (well beyond enrollment season) and being their on-call, direct contact (no need to go through 800 numbers).

The flexible culture of Gravie is also a major differentiator. Gravie’s account managers are more than willing to go the extra mile for our clients. If they need us to jump on a plane, we will; if they need quite a bit of hand-holding for implementation, we’re there for them; if they want to change the design of their plan offering midway through the year, we can do that too. One thing you hear a lot in the account management department is “before you say ‘no’ to anything, talk to us.” We truly are flexible to our client’s evolving needs and just like our products, our focus is always on the customer.

Q: You said Gravie’s product drew you to the company. Can you share more about that?

A: In my opinion, Gravie’s products really address one of the top barriers to healthcare in our country – unknown costs. With Comfort, individuals receive 100% coverage on most common healthcare services from day one – all at a cost comparable to most traditional group health plans. This means individuals no longer have to worry about what their X-ray will cost when they break a leg, or how high the cost of their co-pay is to visit their physician. It’s really exciting to be able to share such an innovative product with my clients.

To learn more about how you or your clients can join Gravie and enjoy the benefits of our innovative approach account management, contact us.