We keep the beat on what our members are saying…

I love this
health plan!!

Member
Colorado

Not having copays has been extremely helpful.

Member
Ohio

Beyond grateful. Even my prescriptions have been $0 to fill.

Member
Florida

That’s how customer service should be.

Member
Maryland

Gravie was the best thing to happen to me that day.

Member
Indiana

Taking what we
hear to heart.

In an industry with comparatively low customer satisfaction, we designed our health plans around a simple goal: create benefits that our members can love, with service and support that never skip a beat.

Every month we survey thousands of Gravie members on the satisfaction with their health benefits and the effort required to use them, and we publish those findings here. These scores serve as a beacon for our team members across the organization and a reminder that we can always be aiming higher on behalf of our members.

Customer Satisfaction
Measures what percent of our membership is satisfied or very satisfied with their Gravie health plan.
Industry average = 56% (source: Forrester, 2024)

Customer Effort
Measures what percent of our membership finds it easy or very easy to work with Gravie.
Industry average = 63% (source: Forrester, 2023)

Satisfaction
0
Effort
0
April
2024

Our work isn’t done until we reach 100 (and stay there).

Every customer has a voice.

Read what a few are saying about their Gravie health plans.

I recommend Gravie to all my friends because the coverage is outstanding and the customer care is unlike any other.

Member
Texas

It’s easy to use and everyone is helpful.

Member
Florida

The renewal process was very quick and easy. Having access to the Gravie Care team to ask any questions is extremely helpful!

Member
Kansas

I am grateful for the prescription coverage.

Member
Colorado

Gravie did a wonderful job covering my son’s broken arm. They even allowed 90 days for any check-ups and treatments that might be needed. It was wonderful.

Member
Colorado

The whole process was seamless. I logged into the app and new plan information was available.

Member
Kansas

They have top-of-the-line customer service.

Member
Texas

The instructions and videos provided were great. Additionally, the benefits are wonderful. I have never had such great coverage.

Member
Nebraska

I love that I don’t have to pay for copays!

Member
Missouri

A new health provider is always scary. Every time I called customer service, someone was there to politely and thoroughly answer my questions.

Member
Minnesota

Completely satisfied and utilizing this fantastic plan.

Member
Colorado

Amazing staff, and the coverage is everything it states in your benefits package!

Member
Iowa

I would have loved to have Gravie with my previous employer.

Member
Texas

I appreciate the frequent communications and updates from Gravie. I also like the detailed billing summaries.

Member
Missouri

So far it has been the best health plan we have had in over 20 years.

Member
Colorado

I recommend Gravie to all my friends because the coverage is outstanding and the customer care is unlike any other.

Member
Texas

More employer success stories

Hear from real Gravie employers on how our innovative benefits solutions have supported healthier employees and healthier bottom lines.

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