Taking what we
hear to heart.
In an industry with comparatively low customer satisfaction, we designed our health plans around a simple goal: create benefits that our members can love, with service and support that never skip a beat.
Every month we survey thousands of Gravie members on the satisfaction with their health benefits and the effort required to use them, and we publish those findings here. These scores serve as a beacon for our team members across the organization and a reminder that we can always be aiming higher on behalf of our members.
Customer Satisfaction
Measures what percent of our membership is satisfied or very satisfied with their Gravie health plan.
Industry average = 56% (source: Forrester, 2024)
Customer Effort
Measures what percent of our membership finds it easy or very easy to work with Gravie.
Industry average = 63% (source: Forrester, 2023)
2024
Our work isn’t done until we reach 100 (and stay there).
Every customer has a voice.
Read what a few are saying about their Gravie health plans.
I recommend Gravie to all my friends because the coverage is outstanding and the customer care is unlike any other.
It’s easy to use and everyone is helpful.
The renewal process was very quick and easy. Having access to the Gravie Care team to ask any questions is extremely helpful!
I am grateful for the prescription coverage.
Gravie did a wonderful job covering my son’s broken arm. They even allowed 90 days for any check-ups and treatments that might be needed. It was wonderful.
The whole process was seamless. I logged into the app and new plan information was available.
They have top-of-the-line customer service.
The instructions and videos provided were great. Additionally, the benefits are wonderful. I have never had such great coverage.
I love that I don’t have to pay for copays!
A new health provider is always scary. Every time I called customer service, someone was there to politely and thoroughly answer my questions.
Completely satisfied and utilizing this fantastic plan.
Amazing staff, and the coverage is everything it states in your benefits package!
I would have loved to have Gravie with my previous employer.
I appreciate the frequent communications and updates from Gravie. I also like the detailed billing summaries.
So far it has been the best health plan we have had in over 20 years.
I recommend Gravie to all my friends because the coverage is outstanding and the customer care is unlike any other.
More employer success stories
Hear from real Gravie employers on how our innovative benefits solutions have supported healthier employees and healthier bottom lines.
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