Associate Account Manager

Minneapolis · Full-time

About The Position

Hi, we’re Gravie. We improve the way employers offer health benefits and provide employees coverage they can actually use. We’re looking for an Associate Account Manager. As the primary contact with our customers, the Associate Account Manager must work to understand clients’ needs and deliver to their expectations. The Associate Account Manager will work closely with the head of client services, member advisor team, product development and sales team. Building strong relationships based on a foundation of trust and expertise is your specialty. You enjoy helping people find solutions and answers to their tough questions and you can explain complex subjects to a variety of audiences.

YOU WILL:

  • Educate employer clients about Gravie’s product and services
  • Provide accurate and timely answers to employer customer’s questions
  • Ensure new employer customers receive, and accurately complete appropriate set-up documents, route completed items to internal teams
  • Facilitate and present kick-off meetings to employers’ populations
  • Research and resolve client issues and elevated member issues from Gravie’s member advisor team
  • Proactively deliver ongoing guidance and thoughtful recommendations to clients
  • Coordinate and manage ongoing relationship with clients, including meetings/regular outreach, delivery of applicable reports and contract discussions
  • Act as liaison between sales team and new employer clients

YOU BRING:

  • Bachelor’s degree or equivalent experience in customer service
  • Minimum of 3 years customer service or account management experience
  • Account management experience in the health insurance or health care industry
  • Demonstrated ability to work independently, and to effectively manage time-critical issues
  • Experience working in highly dynamic environment (start up or emerging growth company) or demonstrated ability to do so
  • Highly organized and effective time management skills
  • Clear and effective communicator, including public speaking skills
  • Ability to work collaboratively across a team and functions
  • Energetic, positive attitude and self motivated
  • Experience in working with MS office (word, excel, powerpoint)

This is a non-exempt position.

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