• Assist members with registering and navigation of the Gravie site
  • Schedule appointments for the advisor team
  • Help current members understand their existing plan benefits
  • Guide members through application steps
  • Assist members in managing their payment information with education on timing and any changes
  • Support the Advisor team by researching member and carrier issues
  • Resolve and document member issues accurately and thoroughly; communicate results in a manner that results in an outstanding member experience
  • Ensure member activity database is up to date with the correct demographic, contact and plan information
  • Help members complete required paperwork
  • Be willing to maintain a flexible work schedule, based upon the needs of the business
  • Demonstrate Gravie’s core competencies of authenticity, curiosity, creativity and outcome orientation.

YOU BRING: You are passionate about helping people and identifying the customer needs.   You are able to effectively communicate and enjoy a team environment.  Providing outstanding customer service day-in and day-out is totally your thing.


  • A strong desire to provide incredible customer service
  • Previous customer experience preferred
  • Strong communication skills
  • Ability to deal effectively and professionally with all types of individuals
  • Ability to learn quickly, follow directions, and follow through accurately and timely
  • Experience with entering/updating data in electronic databases, and with Microsoft Office software suite, especially Word and Excel
  • Proven ability to get results and thrive in an unstructured and evolving environment

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