We’re here for our members. For help navigating your health plan or finding care during the COVID-19 outbreak, please contact your Gravie Care Team at 800.501.2920 or send us a secure message.

Gravie's latest information on COVID-19 (coronavirus)

At Gravie, our members' health and safety is the top priority. We are actively monitoring the evolving COVID-19 outbreak and promise we’ll do our best to keep you informed and supported during this confusing time.

The basics

COVID-19 is the infectious disease caused by the most recently discovered coronavirus. There are many types of human coronaviruses including some that cause mild upper-respiratory tract illnesses, like the common cold. COVID-19 is a new disease, caused be a novel (or new) coronavirus that has not previously been seen in humans.

Supporting our members

We don’t want cost or other barriers to get in the way of our members getting the care they need. Here’s what we’re doing:

Skip the doctor’s office and avoid spreading germs with Online Care

If you’re concerned that you’ve contracted COVID-19, the first step is to contact your health care provider. Online Care is a great option for assessing your symptoms and next steps. It’s free*, convenient, and helps prevent the spread of germs.

New to Online Care? Getting started is easy.

Step 2

Choose a provider

Step 3

Get the care you need

Frequently Asked Questions

COVID-19 is the infectious disease caused by the most recently discovered coronavirus. There are many types of human coronaviruses including some that cause mild upper-respiratory tract illnesses, like the common cold. COVID-19 is a new disease, caused by a novel (or new) coronavirus that has not previously been seen in humans.
Reported illnesses have ranged from mild symptoms to severe illness and death for confirmed coronavirus disease 2019 (COVID-19) cases.

The most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. 

Some people become infected but don’t develop any symptoms and don’t feel unwell. Most people (about 80%) recover from the disease without needing special treatment. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness. People with fever, cough and difficulty breathing should seek medical attention.
If you are feeling sick, the first step is to contact your health care provider. They will assess your symptoms and determine next steps. You need to get a doctor’s approval to receive testing for COVID-19, so remember to check with your provider before visiting a testing facility.

Online Care is a great option. It’s free*, convenient, and helps prevent the spread of germs. 

If you are experiencing a medical emergency, you should call 911.
You should start by contacting your doctor. If it is determined to be medically necessary, your provider will share testing location information with you. 

If you are unable to get the testing information needed from your doctor, you should contact your local department of health.
Yes. Your Gravie health plan will cover Medically necessary testing and office visits related to COVID-19 diagnostics without member cost share. This means you’ll be able to get any doctor recommended testing for free, avoiding out of pocket costs.
The virus is thought to spread mainly from person-to-person.

  • Between people who are in close contact with one another (within about 6 feet). 
  • Through respiratory droplets produced when an infected person coughs or sneezes.

It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.
The CDC recommends the following measures to help reduce your risk of getting sick or spreading COVID-19:

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • The best way to prevent illness is to avoid being exposed to this virus. Practice social distancing—put distance between yourself and other people if COVID-19 is spreading in your community. This is especially important for people who are at higher risk of getting very sick.
  • Stay home if you are sick, except to get medical care.
  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
Older adults and people who have severe underlying chronic medical conditions like heart or lung disease or diabetes seem to be at higher risk for developing more serious complications from COVID-19 illness. Please consult with your health care provider about additional steps you may be able to take to protect yourself.

If you are at higher risk of getting very sick from COVID-19, you should:
During a COVID-19 outbreak in your community, stay home as much as possible to further reduce your risk of being exposed.

Resources

This content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

* Online Care is available at no additional cost for members with a non-HSA plan, and for a minimal charge for members with an HSA eligible, high-deductible plan.