Let’s face it, the health insurance industry has a bad rap when it comes to customer service. Complicated bills, long wait times, and confusing jargon…we all avoid it if we can. Gravie is changing this narrative. We believe that health benefits are only effective when members understand how to use them, which is why Gravie Care is included with every plan. Health benefits just got a whole lot easier.
Gravie Care is made up of a team of radically helpful advisors who are mindful of each facet of a member’s experience at every turn, and they’re so much more than your typical customer service department. With Gravie Care, members benefit from their health plan on day one.
Meet Hannah – a Gravie Care advisor.
Hannah knows first-hand what it’s like to feel confused and overwhelmed when it comes to navigating health benefits. Even though she’s extremely knowledgeable on the subject now, the experience of getting kicked off her parent’s health plan when she was 26 was incredibly jarring. At the time, she didn’t know the first thing about how to choose benefits, let alone how to use them.
“They don’t teach this stuff in school. It’s like some big secret that no one’s sharing,” said Hannah. Frustrated and unsure, she turned to the person she trusted most to help her make the decision – her dad.
For most people, the experience of choosing a health plan and navigating provider networks, cost sharing, bills and more, is overwhelming, and not everyone has someone who they can call to make these decisions easier.
Today, Hannah is an expert in health benefits. She was inspired by her own experience, and now is passionate about helping other people, including her family and friends, understand more about their healthcare options and make smarter choices. That’s a lot what the Gravie Care experience is like. People like Hannah, who can relate to what are often the confusing aspects of healthcare, are a phone call away to help members navigate their health plans so they can actually benefit from them.
With Gravie, you don’t have to be an industry professional to understand your health benefits, but professionals are still a phone call away. Every member has an expert on speed dial when they have questions – whether about bills, network coverage or beyond.
“A lot of people don’t realize how much we, Gravie Care, can do for them,” said Hannah. “We have a great team of really knowledgeable people that actually care and want to help our members. No matter how small the question, or how you feel about it, it doesn’t hurt to just give us a call and ask or check. Everyone on our team is so happy and willing to answer your question.”
Gravie Care advisors are here to answer questions like:
- Which plan is right for me?
- Where’s the nearest urgent care?
- Which doctors are in my network?
- Is this covered?
- How much have I paid toward my deductible?
- This bill doesn’t make sense; can you help me?
- How much will I have to pay for this procedure?
To learn more about Gravie’s refreshingly simple experience with Gravie Care, contact us.